{"id":3515,"date":"2025-01-08T09:53:52","date_gmt":"2025-01-08T09:53:52","guid":{"rendered":"https:\/\/persona.ly\/blog\/?p=3515"},"modified":"2025-01-09T11:00:28","modified_gmt":"2025-01-09T11:00:28","slug":"how-persona-ly-increased-d7-ftd-cvr-for-non-payers-by-1-6x-in-2-months-for-nexons-maplestory-m","status":"publish","type":"post","link":"https:\/\/persona.ly\/blog\/2025\/01\/how-persona-ly-increased-d7-ftd-cvr-for-non-payers-by-1-6x-in-2-months-for-nexons-maplestory-m\/","title":{"rendered":"How Persona.ly Increased D7 FTD CVR for Non-payers by 1.6x in 2 months for Nexon&#8217;s MapleStory M"},"content":{"rendered":"\n<p style=\"font-size:15px\"><em><a href=\"https:\/\/content.cdn.personaly.bid\/case_studies\/Nexon-MapleStoryM-Programmatic-RT-case-study-Persona.ly1.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">Download the pdf version of the case study<\/a><\/em><\/p>\n\n\n\n<div class=\"is-layout-flex wp-container-3 wp-block-columns\">\n<div class=\"is-layout-flow wp-block-column\" style=\"flex-basis:25%\">\n<figure class=\"wp-block-image size-full\"><a href=\"https:\/\/persona.ly\/blog\/wp-content\/uploads\/2025\/01\/Maplestory-m-logo-1-1.webp\"><img decoding=\"async\" loading=\"lazy\" width=\"306\" height=\"306\" src=\"https:\/\/persona.ly\/blog\/wp-content\/uploads\/2025\/01\/Maplestory-m-logo-1-1.webp\" alt=\"\" class=\"wp-image-3517\"\/><\/a><\/figure>\n<\/div>\n\n\n\n<div class=\"is-layout-flow wp-block-column\" style=\"flex-basis:75%\">\n<p>Persona.ly worked with <strong>Nexon<\/strong>, a company engaged in the production, development and operation of online games with more than <strong>45 live games, including Dungeon&amp;Fighter, FC Mobile, and KartRider: Drift<\/strong>, to run a campaign to re-engage users of <strong>MapleStory M<\/strong>, a global top-grossing fantasy MMORPG.<\/p>\n<\/div>\n<\/div>\n\n\n\n<p><\/p>\n\n\n\n<h2>Results at a Glance<\/h2>\n\n\n\n<div class=\"is-layout-flex wp-container-7 wp-block-columns\">\n<div class=\"is-layout-flow wp-block-column\">\n<p class=\"has-text-align-left has-x-large-font-size\"><strong>&gt;2<\/strong><\/p>\n\n\n\n<p>Years of successful collaboration<\/p>\n<\/div>\n\n\n\n<div class=\"is-layout-flow wp-block-column\">\n<p class=\"has-x-large-font-size\"><strong>8.5x<\/strong><\/p>\n\n\n\n<p>Campaign scaling within 18 weeks<\/p>\n<\/div>\n\n\n\n<div class=\"is-layout-flow wp-block-column\">\n<p class=\"has-x-large-font-size\"><strong>1.6x<\/strong><\/p>\n\n\n\n<p>D7 FTD CVR (non-payers segment) increase in 2 months<\/p>\n<\/div>\n<\/div>\n\n\n\n<h2>Campaign Goal<\/h2>\n\n\n\n<p>The goal of the campaign <strong>was to re-engage churned users to bring them back to the game and encourage them to make additional in-app purchases. <\/strong>We were presented with ROAS-based KPI to measure the success of the campaign.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote\">\n<p><img decoding=\"async\" loading=\"lazy\" width=\"273\" height=\"424\" class=\"wp-image-3518\" style=\"width: 150px;\" src=\"https:\/\/persona.ly\/blog\/wp-content\/uploads\/2025\/01\/Seonju-Jang-\uc7a5\uc120\uc8fc-User-Acquisition-Manager-at-Nexon.png\" alt=\"Seonju Jang \uc7a5\uc120\uc8fc - User Acquisition Manager at Nexon\"><\/p>\n\n\n\n<p>&#8220;Despite working from a different country, I&#8217;m consistently impressed by Persona.ly&#8217;s rapid response times &#8211; it feels like we&#8217;re working right next to each other. Thanks to their low CPIR and superior ROAS compared to other advertising platforms, Persona.ly has become an essential DSP partner for our Maple M Korea retargeting campaign.<\/p>\n\n\n\n<p>I look forward to experimenting with various targeting strategies and achieving even better results with Persona.ly in the future.&#8221;<\/p>\n\n\n\n<p><\/p>\n<cite><strong>Seonju Jang \uc7a5\uc120\uc8fc &#8211; User Acquisition Manager at Nexon<\/strong><\/cite><\/blockquote>\n\n\n\n<p><\/p>\n\n\n\n<h2>Programmatic Re-engagement Process for MapleStory M<\/h2>\n\n\n\n<p>When we started running the campaign for MapleStory M, using our programmatic DSP\u2019s feature &#8211; Dynamic Audiences &#8211; our proprietary audience segmentation engine available to our clients at no extra cost, we quickly generated two audience segments:<br><\/p>\n\n\n\n<ul>\n<li><strong>Payers<\/strong>: Users who made an in-app purchase at some point and then stopped being active in the game<\/li>\n\n\n\n<li><strong>Non-payers<\/strong>: Users who never made any purchase and churned<\/li>\n<\/ul>\n\n\n\n<p>The campaign&#8217;s key challenge was identifying users within each segment who had the highest probability of making additional purchases. For Payers, this meant identifying those likely to make in-app purchases again, and for Non-payers, those most likely to make their first purchase. Within a week of running the campaign, our programmatic bidder gathered sufficient data to identify audience features that indicated purchase probability, allowing us to refine our targeting to focus on high-potential sub-segments.<\/p>\n\n\n\n<p>As we gathered more data for our ML algorithm to improve predictions, we consistently outperformed our ROAS KPI.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<p><\/p>\n\n\n\n<h2>Campaign Results<\/h2>\n\n\n\n<h3>Campaign Scaling<\/h3>\n\n\n\n<p>Within the first few weeks we were already outperforming the ROAS KPI. <br>As our platform gathered more signals for our ML algorithm to identify and target high-value audiences in the bid stream, we were able <strong>to scale the campaign by 8.5x while maintaining high performance.<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><a href=\"https:\/\/persona.ly\/blog\/wp-content\/uploads\/2025\/01\/Maplestory-M-re-engagement-Campaign-Scaling.webp\"><img decoding=\"async\" loading=\"lazy\" width=\"691\" height=\"301\" src=\"https:\/\/persona.ly\/blog\/wp-content\/uploads\/2025\/01\/Maplestory-M-re-engagement-Campaign-Scaling.webp\" alt=\"\" class=\"wp-image-3519\"\/><\/a><\/figure>\n\n\n\n<div style=\"height:16px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div style=\"height:15px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3>Non-payers Segment<\/h3>\n\n\n\n<p>While re-engaging Payers is a more straightforward task, the main challenge was to re-activate users who didn\u2019t make any in-app purchases prior to the campaign and convert them into paying users.&nbsp;<br>After the initial learning period, our programmatic platform&#8217;s ML algorithm was able to classify users into three groups:<\/p>\n\n\n\n<div class=\"is-layout-flex wp-container-10 wp-block-columns\">\n<div class=\"is-layout-flow wp-block-column\">\n<ol>\n<li>Users with a high probability of returning to play the game and making their first purchase;<\/li>\n\n\n\n<li>Users with a high probability of returning to MapleStory M but who wouldn&#8217;t make purchases;<\/li>\n\n\n\n<li>Users who lost interest in the game and wouldn&#8217;t re-engage at all.<\/li>\n<\/ol>\n<\/div>\n\n\n\n<div class=\"is-layout-flow wp-block-column\">\n<figure class=\"wp-block-image size-full\"><a href=\"https:\/\/persona.ly\/blog\/wp-content\/uploads\/2025\/01\/Maplestory-M-re-engagement-D7-ftd-cvr-growth.webp\"><img decoding=\"async\" loading=\"lazy\" width=\"369\" height=\"403\" src=\"https:\/\/persona.ly\/blog\/wp-content\/uploads\/2025\/01\/Maplestory-M-re-engagement-D7-ftd-cvr-growth.webp\" alt=\"Maplestory-M-re-engagement-D7-ftd-cvr-growth\" class=\"wp-image-3520\"\/><\/a><\/figure>\n<\/div>\n<\/div>\n\n\n\n<p><\/p>\n\n\n\n<p>Following this classification, we were able to improve the D7 FTD CVR (Conversion Rate from Re-attribution to First Purchase) by 1.6x for the Non-payers segment in 2 months.<\/p>\n\n\n\n<h2>About Nexon<\/h2>\n\n\n\n<p>Nexon was founded in 1994 and introduced some of the biggest innovations in our industry including the world\u2019s first graphic MMORPG and the first free-to-play game.<\/p>\n\n\n\n<p>By focusing on quality we have developed long-standing IP franchise hits, including MapleStory, Dungeon&amp;Fighter, Sudden Attack, and KartRider. Each of our games is tailored to the unique geography in which they are played, which is why our titles continue to be played by millions of people around the globe.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote\">\n<p><\/p>\n\n\n\n<p><img decoding=\"async\" loading=\"lazy\" width=\"145\" height=\"296\" class=\"wp-image-3467\" style=\"width: 145px;\" src=\"https:\/\/persona.ly\/blog\/wp-content\/uploads\/2024\/09\/Rachel-SEO-Business-Development-Director-Korea-at-Persona.ly-1.webp\" alt=\"Rachel SEO - Business Development Director, Korea at Persona.ly (1)\"><\/p>\n\n\n\n<p class=\"has-medium-font-size\">&#8220;Over the years of working with Nexon, their team has shown true dedication to campaign success. They are open to new ideas and are constantly keeping us updated. This open communication allows us to keep improving the performance.&nbsp;<\/p>\n\n\n\n<p class=\"has-medium-font-size\">Our success in running the campaign allowed us to establish trust, which led to expanding the collaboration to other Nexon titles, including FC\u2122 Mobile, Dungeon and Fighter Mobile, and others.<\/p>\n\n\n\n<p class=\"has-medium-font-size\">The success of the MapleStory M campaign is yet another evidence of our programmatic DSPs advantage. We&#8217;re committed to growing our presence in the Korean market and bringing even better solutions for app developers and publishers.&#8221;<\/p>\n<cite><a href=\"https:\/\/www.linkedin.com\/in\/dana-purinson-035464111\/\"><\/a><a href=\"https:\/\/www.linkedin.com\/in\/rachel-seo-199a74127\/\">Rachel SEO<\/a> &#8211; Business Development Director, Korea at Persona.ly<br><\/cite><\/blockquote>\n\n\n\n<h2>About Persona.ly<\/h2>\n\n\n\n<p>Persona.ly is a <a href=\"https:\/\/persona.ly\/programmatic-dsp\">mobile-first DSP<\/a> operating worldwide. Using our proprietary bidder and machine-learning algorithms, we offer transparent, performance-driven, highly targeted UA and <a href=\"https:\/\/persona.ly\/en\/programmatic-re-engagement\">retargeting solutions<\/a> at scale with access to over 4 million ad auctions per second. We are trusted by Tenscent, <a href=\"https:\/\/persona.ly\/blog\/2023\/10\/how-we-outperformed-d7-roas-5-6x-for-grand-summoners-hardcore-rpg-on-ios\/\">NextNinja<\/a>, <a href=\"https:\/\/persona.ly\/blog\/2022\/11\/mobile-retargeting-papaya-gaming\/\">Papaya Gaming<\/a>, <a href=\"https:\/\/persona.ly\/blog\/2022\/07\/programmatic-user-acquisition-case-study-rapido\/\">Rapido<\/a>, <a href=\"https:\/\/persona.ly\/blog\/2022\/03\/how-we-achieved-d7-ftd-cost-53-below-kpi-for-games24x7s-rummycircle\/\">Games24x7<\/a>, <a href=\"https:\/\/persona.ly\/blog\/2021\/03\/persona-ly-outperforms-paid-social-ua-for-ubisofts-howrse\/\">Ubisoft<\/a>, <a href=\"https:\/\/persona.ly\/blog\/2020\/09\/tilting-point-runs-contextually-driven-lat-ua-campaigns-with-persona-ly-ftds-increase\/\">Tilting Point<\/a>, and many others.<\/p>\n\n\n\n<p>Persona.ly strives to be more than just a vendor for its partners, but a partner that helps generate actual value, growth, and broad marketing insights that can be used across channels.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Download the pdf version of the case study Persona.ly worked with Nexon, a company engaged in the production, development and operation of online games with more than 45 live games, including Dungeon&amp;Fighter, FC Mobile, and KartRider: Drift, to run a campaign to re-engage users of MapleStory M, a global top-grossing fantasy MMORPG. Results at a &hellip; <\/p>\n<p class=\"link-more\"><a href=\"https:\/\/persona.ly\/blog\/2025\/01\/how-persona-ly-increased-d7-ftd-cvr-for-non-payers-by-1-6x-in-2-months-for-nexons-maplestory-m\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;How Persona.ly Increased D7 FTD CVR for Non-payers by 1.6x in 2 months for Nexon&#8217;s MapleStory M&#8221;<\/span><\/a><\/p>\n","protected":false},"author":17,"featured_media":3522,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[297,23],"tags":[1178,904],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v19.13 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How Persona.ly Increased D7 FTD CVR for Non-payers by 1.6x in 2 months for Nexon&#039;s MapleStory M | Persona.ly - The Weekly Retention<\/title>\n<meta name=\"description\" content=\"Download the pdf version of the case study Persona.ly worked with Nexon, a company engaged in the production, development and operation of online games\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/persona.ly\/blog\/2025\/01\/how-persona-ly-increased-d7-ftd-cvr-for-non-payers-by-1-6x-in-2-months-for-nexons-maplestory-m\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How Persona.ly Increased D7 FTD CVR for Non-payers by 1.6x in 2 months for Nexon&#039;s MapleStory M | Persona.ly - 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