{"id":799,"date":"2018-08-16T09:18:30","date_gmt":"2018-08-16T09:18:30","guid":{"rendered":"https:\/\/persona.ly\/blog\/?p=799"},"modified":"2022-01-20T15:03:50","modified_gmt":"2022-01-20T15:03:50","slug":"a-fine-line-the-important-difference-between-personalized-ads-and-stalking-your-users","status":"publish","type":"post","link":"https:\/\/persona.ly\/blog\/2018\/08\/a-fine-line-the-important-difference-between-personalized-ads-and-stalking-your-users\/","title":{"rendered":"A Fine Line – The Important Difference Between Personalized Ads And \u2018Stalking\u2019 Your Users"},"content":{"rendered":"\n

Ads are everywhere, they always have been, but I mostly dismissed them. Lately, as I started working in the ad-tech field, I started noticing them more, thinking about them, playing with them (both metaphorically and by using my thumbs). <\/span><\/p>\n\n\n\n

I noticed some stark differences between TV ads, road sign ads, online ads, and mobile ads. The ad that inspired this post was actually a TV mortgage ad that aired during a local Ninja Warrior episode, where they desperately tried to customize it to the show\u2019s audience, but it felt so irrelevant that it inspired me to write about it. <\/span><\/p>\n\n\n\n

The Obvious Yet Striking Difference Between TV and Online Ads<\/span><\/h2>\n\n\n\n

With online advertising and the many personalization options it offers, it\u2019s really a struggle for TV ads to offer anything close to this customized experience. Even when you look at the best TV ads- the Super Bowl ads, you can see the limitations.<\/span><\/p>\n\n\n

https:\/\/www.youtube.com\/watch?v=jO553ijYaJw<\/a><\/p>\n\n\n\n

The Tide ad that aired during the 2018 Super Bowl used known commercial genres to challenge the viewer\u2019s expectations. You think it\u2019s a car, beer, perfume, insurance, jewelry, soda or some other ad but it\u2019s actually a Tide ad. It\u2019s a great TV commercial because it\u2019s surprising, funny, and universal! Everyone uses laundry detergent, but even such a successful ad illustrates TV\u2019s biggest disadvantage – lack of personalization.<\/span><\/p>\n\n\n\n

Another obvious yet significant disadvantage is that unlike online ads, TV ads are <\/span>expensive <\/b>to produce. The <\/span>targeting <\/b>options are very limited, there\u2019s no reliable <\/span>data <\/b>whether it\u2019s been seen and interacted with and there\u2019s no clickable <\/span>CTA<\/b>. As Alan Wolk<\/a> said: <\/span><\/p>\n\n\n\n

\u201cThe beauty of digital advertising is that it is all about numbers, they know exactly who saw the ad, where they saw it, what they did next, whether they eventually bought anything remotely like the product. On TV, they know the ad ran, probably\u201d.<\/span><\/p><\/blockquote>\n\n\n\n

Amazon Seems To Have Figured It Out<\/span><\/h2>\n\n\n\n

One problem that arose with online ads and their advanced targeting options is that it can create discomfort amongst users:<\/span><\/p>\n\n\n\n

\u201cRetargeting has reached a level of precision that is leaving consumers with the palpable feeling that they are being watched as they roam the virtual aisles of online stores\u201d<\/span><\/p> Gavin Dunaway<\/a> <\/cite><\/blockquote>\n\n\n\n

The solution to this problem is to customize effectively, to create a real sense of personalization rather than induce a feeling of violation of privacy. It\u2019s a hard goal to achieve, and very few have refined it into an art, Amazon succeeded. <\/span><\/p>\n\n\n\n

\u201cAmazon strives to create a personalized shopping experience for every customer. In a page titled \u2018Your Amazon.com\u2019, users are recommended a unique selection of products based on their past shopping behavior. According to research by McKinsey, a mind-boggling 35% of Amazon\u2019s sales come from such recommendations”<\/span><\/p> Justin Yek<\/a> <\/cite><\/blockquote>\n\n\n\n

Amazon has two clear advantages: they have a really great <\/span>recommendation algorithm<\/span><\/a> and a whole lot of users. They improve their algorithm by <\/span>directly asking<\/b> their users to <\/span>improve their recommendations<\/span><\/a>, and they<\/span> personalize their content<\/b> without being aggressive – they ‘suggest’. <\/span><\/p>\n\n\n\n

Their phrasing is carefully crafted:\u201d Frequently bought together\u201d, \u201cCustomers who bought this also bought\u201d and \u201cRecommended for you\u201d. They offer help while disguising their intention of getting the user to add more items to the cart. They are trying to convey the message of \u2018we\u2019re doing this to help you, not just to sell you more products\u2019.<\/span><\/p>\n\n\n\n

Another important thing to note is that this is an e-commerce website, where a user enters with the intent of buying, or at least to look at products and compare prices, it\u2019s not the same feeling as <\/span>an ad following a user around<\/span><\/a>.<\/span><\/p>\n\n\n\n

Amazon\u2019s case study shows that you can create a positive personalized user experience when the user\u2019s intent \u201clevel\u201d is high, but a more difficult challenge is to do the same with ads, where the intent \u201clevel\u201d is virtually non-existent. The most feasible way to personalize in the mobile ads world is by using dynamic ads. Dynamic ads are customizable ads, they feature changing the <\/span>content according to users\u2019 behavior and data (preferably real-time data).<\/span><\/p>\n\n\n\n

Real-Time Personalization Using Dynamic Ads<\/span><\/h2>\n\n\n

https:\/\/www.youtube.com\/watch?v=_W5Eyldi3jU<\/a><\/p>\n\n\n\n

This video is a great example of how dynamic ads work- the user looks at a backpack, changes to the color she wants but doesn\u2019t complete the transaction. The ads she later sees from the store are of that same backpack in the same color, we see how the ad she sees differ from those of other users until she completes the transaction. This is the<\/span> common use<\/b> of dynamic ads for an e-commerce website. <\/span><\/p>\n\n\n\n

The challenge with dynamic ads, which isn\u2019t presented in this video, is how to lead users that are out of the platform (seeing an ad) into action. The variables are the content of the ads, how many times users see them, in which frequency, and how they change over time- all of these affect that tangible feeling referred to as personalization. When done right – it could lead to improved campaign performance. There is no one right answer, but there are ways that have been proven to improve personalization. <\/span><\/p>\n\n\n\n

In our endeavor to personalize a playable ad, we used what we had already learned about personalization: strive to create a feeling of familiarity, without invading privacy and know when to show your ads, by measuring when and where users respond to your ads.<\/span><\/p>\n\n\n\n

When creating a playable ad for the game Pirate Kings<\/a> we wanted to highlight one of the game\u2019s strongest features – social engagement. The gameplay has a spin the wheel mechanic, where users can win coins, attack other users, or take additional actions. Our personalization was relatively unassuming – in the ‘attack’ phase of the playable, where the user attacks a different user’s island, we emulated the social features of the game by creating the impression that users are playing against users from their country:<\/p>\n\n\n\n

\"Pirate<\/figure><\/div>\n\n\n\n

This allowed us to create a feeling of familiarity- playing against local users, without invading privacy- we\u2019re not showing your location, but your opponent\u2019s location. This playable ad ran with great results, and our analysis shows that using this pretty straight-forward personalization increased its performance overall.<\/span><\/p>\n\n\n\n

We\u2019re currently testing a variety of additional personalization options, one of which is similar to Amazon’s “Others that bought” method – dynamic ads that tell the users what the app they are seeing an ad for is like – what apps it’s similar to, based on the most commonly installed apps amongst its users, and based on other apps we know the end-users installed themselves. So far, we’re seeing that users’ reaction is positive, but we still feel that our phrasing needs more nuance, which is why we’re constantly A\/B testing and removing the phrasing that seems to be lacking in performance.<\/span><\/p>\n\n\n\n

If you think for more than five minutes about the different options for personalization with the right data, you’ll come up with at least five ideas that make sense. The possibilities are virtually infinite. We have a lot more to learn and improve and we have yet realized it to its full capacity. One thing’s for sure, it’s not boring.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

Ads are everywhere, they always have been, but I mostly dismissed them. Lately, as I started working in the ad-tech field, I started noticing them more, thinking about them, playing with them (both metaphorically and by using my thumbs). I noticed some stark differences between TV ads, road sign ads, online ads, and mobile ads. … <\/p>\n

Continue reading “A Fine Line – The Important Difference Between Personalized Ads And \u2018Stalking\u2019 Your Users”<\/span><\/a><\/p>\n","protected":false},"author":10,"featured_media":810,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[10],"tags":[232,228,226,230],"acf":[],"yoast_head":"\nA Fine Line - The Important Difference Between Personalized Ads And \u2018Stalking\u2019 Your Users | Persona.ly - The Weekly Retention<\/title>\n<meta name=\"description\" content=\"Ads are everywhere, they always have been, but I mostly dismissed them. 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